Privacy and Cookie Policy
Last updated: 05.05.26
1. About Us
This Privacy & Cookies Policy explains how Bokel (www.bokel.co.uk) collects, uses, and protects your personal data.
Bokel is operated by:
- CI STEPHENS LTD
- Registered address: 7 Salisbury Terrace, Darlington, Co Durham, DL3 6PA
- Email: info@bokel.co.uk
We are the data controller of your personal data.
2. Information We Collect
We may collect the following information:
Information you provide
- name
- billing address
- delivery address
- email address
- phone number
- order details
Automatically collected data
- IP address
- browser type
- device type
- pages visited
- browsing behaviour
Payment information
Payments are processed by third-party providers, including:
- Shopify
- PayPal
- Klarna
We do not store full card details.
3. How We Use Your Data
We use your data to:
- process and fulfil orders
- deliver products
- communicate with you
- provide customer support
- prevent fraud
- improve our website
- send marketing emails (if you opt in)
4. Legal Basis for Processing
Under UK GDPR, we rely on:
- contract – to process your orders
- legal obligation – for accounting and compliance
- legitimate interests – to improve our business
- consent – for marketing and cookies
5. Sharing Your Data
We may share your data with:
Service providers
- payment providers
- delivery couriers
- IT and website providers
Suppliers and fulfilment partners
- manufacturers (including overseas partners)
- fulfilment providers
This is only to complete your order.
We do not sell your data.
6. International Transfers
Some partners may be located outside the UK (e.g. India).
Where this happens, we ensure appropriate safeguards in line with UK GDPR.
7. Data Retention
We keep data only as long as necessary:
- order data: up to 6 years
- marketing data: until you unsubscribe
8. Your Rights
Under UK GDPR, you have the right to:
- access your data
- correct your data
- request deletion
- restrict processing
- object to processing
- data portability
To exercise your rights, contact:
- [INSERT EMAIL]
9. Marketing
If you sign up for our newsletter:
- you may receive emails about products and offers
- you can unsubscribe at any time via the email link
We only send marketing with your consent.
10. Cookies
We use cookies to improve your experience.
Cookies are small files stored on your device.
We use the following types:
Essential cookies
- required for checkout and site functionality
Analytics cookies
- help us understand website usage
- may include tools like Google Analytics
Marketing cookies
- used for advertising and retargeting
- may include Meta (Facebook) and Google Ads
11. Managing Cookies
You can control cookies through your browser settings.
You can also:
- delete cookies
- block cookies
- set preferences
Disabling cookies may affect website functionality.
12. Contact
If you have any questions about this policy or your data:
- Email: info@bokel.co.uk
13. Updates
We may update this policy from time to time.
The latest version will always be published on our website.