Customisation doesn't have to mean a luxury price tag. We keep our custom work accessible by charging only for what actually goes into making your piece: the craftsman's extra time and the raw materials.

This approach allows us to keep our prices fair for you while ensuring our independent artisans earn a proper, ethical wage for their incredible skill. Minor adjustments only add a small, straightforward surcharge for the extra bench time, and fully bespoke designs are priced honestly based on the timber used. We'll always give you a fixed, 100% transparent quote upfront with no surprises, just fair pricing.

It’s incredibly simple. Use the quick form above to let us know which Bokel Home product you like and the adjustments you need. Our design team will review your ideas and will get in touch with you within 24 hours.

Custom designs have an estimated production and delivery lead time of 8–16 weeks. Your individual project quote will confirm the expected timeframe. Material availability, production delays, international shipping disruptions, or customs clearance may extend delivery beyond 16 weeks.

Because custom pieces are handcrafted to your exact specifications, we cannot accept returns due to buyer's remorse or accidental incorrect measurements. However, your piece is fully protected by our premium quality guarantee, and in the rare event that it arrives damaged or faulty, we will replace it, issue a refund, or guide you on how to repair it. To make sure you love the finish before we build, we highly recommend ordering free samples first!

Get in touch with our team today, we'd love to help. Whether you need guidance or a complete rehaul, we would love to try to make your ideas work.

Payment options available for your custom order will be shown at checkout. If you have a payment question before ordering, contact us.

Yes, and they are free! We offer an array of options not listed in our product collections. Choose from hand-painted finishes, wooden stains, and beautiful natural fabrics. While you’re exploring ideas and building your moodboard, order free samples & swatches.

Your bespoke furniture is handcrafted by our artisans to your agreed design. Free delivery is available to most UK mainland addresses. Scottish Highlands, Northern Ireland and island or offshore addresses are not included in the free-delivery offer; availability and any additional charges should be confirmed before ordering. Please email support@bokel.co.uk with your postcode.

To protect your furniture in transit, some pieces arrive with the legs detached. For these pieces, assembly is simple: Just attach legs using the supplied hardware and tools. Other pieces arrive fully assembled. We’ll confirm the assembly requirements for your bespoke design with your quote.

Delivery does not include delivery to a room of your choice. Please arrange any help needed to move your furniture into position after delivery. Contact us before ordering if you have questions about access or the delivery handover point.